|Dealing with dive shops in Aruba, and probably all over the caribbean can be a bit illusive if you're not used to how they do business, or used to the casual way they do business. It's hard to tell if you can trust them or not. It was an experience. All-in-all, Marcel is the owner of the dive shop and can be trusted to live up to his word. He did what he told me he would do, and that is very important to me. He has good people that work for him. Jeffery is one that stood out to me as having a very good abilit to deal with and interact with the customer.
I did all but one dive with this shop. I did one dive with another company, because DiveVersity didn't have anything at the time and I also really just wanted to experience another dive shop wihle in Aruba. Out of the two (Diveversity and Fly 'N Dive), Diveversity was much better - newer equipment and much better management.
At the end of the day, I would use this dive shop/Marcel again if I go back to Aruba and would recommend others using this dive shop, especially over the really large dive shops.
I liked my night dive the best, but night dives are the hardest to plan with the shops. They need enough people to go out and so, they don't do that many over a week. Be aware, with some dive shops they'll cancel if they have too many people cancel. I didn't run into this problem with DiveVersity, but I heard it happens a lot.
One note: Be prepared to not dive any longer than about 45 minutes and less at times depending on the situation. This means you will surface with maybe ~ 1000 psi left in your tank. In my case, given my special family situation, I understood and when Marcel explained why, due to the business of it all and the need to get back in time for the next dive, I understood. I was also diving with non-certified family members for many of the dives, so it wasn't as much of a problem to me. However, if I was diving without my family, I would have probably wanted to dive with only certified divers and wanted the abiliy to use more of the air in my tank before surfacing. If this is a concern to you, I'd suggest talking to the dive shop about their practices, who they have on any particular dive, how long they plan on staying down, etc. so you're not disappointed.
I think it takes some experience diving in the Caribbean and dealing with the various types of dive shops and owners before it will be easy. I know that it would be easier for me next time. I'd know what to expect, what questions to ask, etc. It really is different than dealing with the dives shops in the USA.
Again, I would recommend doing business with Marcel, and I'd recommend calling and talking to him before you arrive. Ask your questions, plan as best as you can, but then be prepared to be flexible, because something is going to change.
Lastly, I'm not easy going or casual about much in my life. I like things very well organized and live in a busy environment on the East coast of the USA. That said, I would suggest using DiveVersity/Marcel. Ask questions, make sure you're going to get what you want. He'll be honest with you. If you're not going to get what you want, I'd suggest trying another dive shop, but be careful. Some of them don't live up to their word.
Good luck to all.
To Marcel, Jeffrey and everyone else: thank you for a great experience diving in Aruba. I had a lot of fun, I enjoyed seeing my family experience diving, and I learned a lot about caribbean diving - a entirely different world then diving in the Atlantic Ocean.